1. Introduction
At Sloh Hotel, we are committed to protecting the privacy and security of our customers' and visitors' personal information. This policy explains how we collect, use, store and protect your personal data, in accordance with Act 1581 of 2012 and its complementary regulations.
By using our website or services, you agree to the terms of this privacy policy.
2. Personal data we collect
We may collect the following personal data when you interact with our website or services:
- Identification data: Name, surname, identity document number.
- Contact information: Email address, telephone number, postal address.
- Payment information: Credit or debit card details (securely managed by payment gateways).
- Browsing data: IP address, browser type, pages visited and website preferences.
- Booking and preference information: Dates of stay, additional services requested, comments on the hotel experience.
3. Purpose of processing personal data
The personal data collected will be used for:
- Manage reservations and provision of accommodation services.
- Send confirmations, notifications and updates about your reservation.
- Provide customer service and support.
- Personalize your experience and improve our services.
- Send commercial communications, promotions and special offers (with prior consent).
- Comply with legal and regulatory obligations.
4. Legal basis for data processing
The processing of your personal data is based on your express consent when providing us with the information, as well as on the need to comply with our contractual and legal obligations.
5. Sharing data with third parties
In some cases, we may share your personal data with third parties, including:
- Payment providers: To process transactions securely.
- Hotel management platforms: To manage reservations and improve customer experience.
- Competent authorities: If required by legal regulations.
- We guarantee that any transfer of personal data is carried out under strict security and confidentiality standards.
6. Rights of the data subject
You have the right to:
- Access your stored personal data.
- Update or rectify inaccurate information.
- Request the deletion of your data when appropriate.
- Revoke your consent to the processing of your data.
- File complaints with the Superintendency of Industry and Commerce (SIC) if you believe your rights have been violated.
- To exercise your rights, you can contact us at [contact email].
7. Information security
We implement technical and organizational measures to ensure the protection of your data against unauthorized access, loss or alteration.
8. Data retention period
Your personal data will only be stored for the time necessary to fulfill the aforementioned purposes or as long as there is a legal obligation to retain them.
9. Modifications to this policy
Sloh Hotel reserves the right to modify this privacy policy at any time. Any changes will be posted on our website.
10. Contact
If you have any questions about our privacy policy or the processing of your personal data, you can contact us at:
- Email: [contact email]
- Address: [hotel address]
- Phone: [contact number]