The tipping system in Medellín (and in Colombia in general) follows specific cultural and legal norms that differ from those in North America or Europe. To be a respectful and conscious traveler, it is important to know these rules, especially since tips (service charges) represent a significant part of the income of workers in the service sector.
For guests at Hotel Sloh, being an informed consumer is part of our Slow Living philosophy.
1. The Key Protocol: Restaurants and Bars
The food service industry has the most standardized rule.
The 10% Voluntary Rule: In Colombia, the suggested tip is 10% of the total bill. This amount is not required by law, but it is standard. The server is required to ask you, “Would you like to include the 10% service charge/tip?” If they do not ask, you can request that it be included or removed.
The Common Scam: It is illegal for an establishment to include a tip without asking. If you see a “service” charge included without your consent, you have the right to ask for it to be removed. If the service was poor, you can refuse to pay it, although this is rare if the service is average.
Card vs. Cash Payment:
Card: If you pay by card, the card reader will ask you directly if you want to include the tip. This is the most convenient option.
Cash: If you pay in cash and want to make sure the tip goes directly to the service staff, ask for exact change and leave 10% on the table.
2. Practical Guide: How Much to Tip (Per Service)
Restaurants / Bars
• Expected if the service was good.
• 10% of the total bill.
Tour Guides (Free Tours/Graffiti Tour)
• Highly expected.
• COP $20,000 - $40,000 per person, depending on quality and duration (3-4 hours).
Taxis / Mobility Apps
• Not mandatory.
• The most common practice is to round up the fare to the next bill (e.g., if it costs $12,400 COP, round up to $13,000 COP). On Uber/Didi, you can leave a tip in the app.
Hotel Staff (Porters)
• Expected for assistance.
• $5,000 - $10,000 COP per bag.
Housekeepers / Cleaning Staff
• Optional, but greatly appreciated.
• $5,000 - $10,000 COP per day (left in an envelope or on the nightstand with a note).
Coffee Shops / Baristas
• Optional.
• Round up the bill, or leave $1,000 - $2,000 COP in the tip jar.
Hairdresser / Barber
• Expected if the service was good.
• 10% - 15% of the cost of the service.
3. Conscious Traveler Etiquette
Smile and Say Thank You: Remember that tipping is an extra for good service. Accompany it with a “thank you very much” or “excellent service.” Paisas are famous for their warmth.
Ask at the Bar: If you are at a bar in Provenza and the waiter brings drinks to your table, you can leave a tip for each round or at the end, applying 10% to the total bill.
Do Not Accept Unsolicited Services: In tourist areas, some people may offer you services (e.g., cleaning your shoes, guiding you for a moment) without you asking for them. Always ask the price in advance to avoid scams or misunderstandings (rule of “nothing is free” - See Article #79).
Sloh: First-Class Hospitality
At Hotel Sloh, our priority is your well-being and authentic service, not the expectation of a tip. However, if you wish to express your gratitude, our staff will be happy to receive it.
Comfort in Manila: The tranquility of our neighborhood allows you to make cash or card transactions without feeling the pressure of busier tourist areas.
Logistical Assistance: If you book a guided tour or transportation service through our front desk, our staff can advise you on the appropriate tip amount for the guide or driver.
Be an informed, generous, and mindful traveler.